Frequently Asked Questions
Everything you need to know about your Coal Headwear experience, from shipping to style care.
How should I clean and care for my Coal headwear?
To maintain the shape and quality of your hats and beanies, we recommend spot cleaning with a damp cloth and mild soap. For knit beanies, hand wash in cold water and lay flat to dry. Avoid machine washing or drying unless the care label specifically states otherwise.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. If you aren't satisfied with the fit or style, you can initiate a return or exchange through our online portal. Please note that original shipping costs are non-refundable.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location. Please be aware that customs duties and taxes are the responsibility of the recipient.
What materials do you use in your products?
Coal Headwear is committed to quality and sustainability. We use a variety of premium materials including fine acrylic, merino wool, organic cotton, and recycled polyester. Specific material compositions can be found on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.